Cookie & Privacy Policy

At Innov8 Digital Media accessible from www.innov8digitalmedia.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Innov8 Digital Media (CogniTech Systems LTD) and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website and our applications with regards to the information that they shared and/or collect in CogniTech Systems. This policy is not applicable to any information collected offline or via channels other than this website and our applications.

Consent

By using our website and services, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

Geolocation Technologies

We use Geolocation technologies provided by MindMax to identify the rough location of each visitor to www.innov8digitalmedia.com. This technology provides us with the country and city of each visitor based on the IP of the visitor but is not 100% accurate.

Artificial Intelligence

We use Artificial Intelligence to assist in the management of our business and to identify trends that can be used to help us improve our services. Some of our Artificial Intelligence is powered by Microsoft Azure OpenAI Service. Data that we send to 3rd party AI services is anonymous. You can find out about how Microsoft handles data we send it on this link. 

We have AI systems in place which assist to make decisions in the following departments:

• Customer Service
• Customer/Technical Support
• Sales

Some of the ways we use Artificial Intelligence are as follows:

• Emails we receive from our contact form and customers via our support systems may be processed by AI.
• Emails we receive from our contact form and customers via our support systems may be replied to by AI.
• Data of actions carried out on our website may be processed by AI, in all cases, the data used to analyze actions on our website is completely anonymous.

Replies and decisions generated by AI may be autonomous, or may be reviewed by humans first.

Facebook

Our Facebook page and Messenger account are integrated with our backend system and database, as well as Artificial Intelligence. Information on how this integration works is as follows:

• When a user comments on one of our posts on Facebook, the comment is sent to our backend system where it is stored in the database. The comment is encrypted using modern encryption technologies. The user ID, first name, and last name provided to us by Facebook are stored both as an encrypted value and a hashed value in our database.
• When our server receives the comment from Facebook, the comment is passed to the Microsoft Azure OpenAI Service, where it processed by a GPT model. Once the model has processed the comment, our system will return the response as a reply to the comment.
• When a user messages our Facebook page, the message is sent to our backend system where it is stored in the database. The message is encrypted using modern encryption technologies. The user ID, first name, and last name provided to us by Facebook are stored both as an encrypted value and a hashed value in our database.
• When our server receives the message from Facebook, the comment is passed to the Microsoft Azure OpenAI Service, where it processed by a GPT model. Once the model has processed the message, our system will return the response as a reply to the message.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Understand where our visitors and users come from
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

Log Files

Innov8 Digital Media (CogniTech Systems LTD) follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, CogniTech Systems uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Analytics

We may use third-party Service providers to monitor and analyze the use of our Service.

Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Innov8 Digital Media (CogniTech Systems LTD).

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Innov8 Digital Media (CogniTech Systems LTD), which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Innov8 Digital Media (CogniTech Systems LTD) has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Innov8 Digital Media (CogniTech Systems LTD)' Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

• Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
• Request that a business delete any personal data about the consumer that a business has collected.
• Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Innov8 Digital Media (CogniTech Systems LTD) does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

CONTACT INFORMATION

CogniTech Systems LTD trading as, Innov8 Digital Media, is a company registered in England and Wales with company number 13953837. Registered Address: Enterprise Hub, M-SParc, Gaerwen, Anglesey, LL60 6AG.

If you have any questions about this Agreement, please contact us by email at the following address:

legal@cognitech.systems